FAQ's
Have
a question? If you can’t find it here, e-mail us at FAQ@DearConsumer.com
and we’ll respond within 24 hours.
Q:
What is Dear Consumer?
A: We are
consumer advocates and pride ourselves in dedicating this site to
consumers everywhere. Our mission is to wake up companies and let
them know that we are watching, and that consumer issues have to
be addressed.
Q:
What kind of services do you offer?
A: We offer
a wide range of services. We offer everything from consultations
on consumer issues all the way up to and including handling issues
on your behalf. Considering we have handled everything from a problem
with a fast food restaurant to issues dealing with over several
thousand dollars in damage, we can help you.
See our Services page
for more details.
Q:
How long have you been in the consumer advocacy business?
A: Eleven
years and counting.
Q:
Do you offer legal advice?
A: We are
represented by one of the best law firms in the country, and they
ensure that we operate within the law. We specialize in consultations
regarding consumer issues and therefore do not offer legal advice.
If we think you should contact a lawyer about your issue, we’ll
tell you. We’ll even refer you to one.
Q:
Do you charge for your services?
A: Believe
it or not, we actually have a number of free services.
During your initial free consultation with Dear Consumer,
we will determine what types of services you need. When it is necessary
for more complex issues, we charge extremely competitive rates for
the level of services we offer. Give us a call or email today for
your free consultation.
Q:
Why do companies respond when you contact them?
A: It is
our mission to resolve issues on behalf of the consumer in a timely,
professional manner. Therefore, we offer employer-friendly services
that allow that to happen. Also, we have the power of the Internet
behind us. This site promotes a powerful source of positive or negative
publicity based on how the company chooses to respond.
Info@DearConsumer.com
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