Services
|| Free Consultation
|| Guidance || We write,
you act ||
|| We handle it || International
||
Whether
your consumer issue is with a fast food restaurant or with a company
that owes you thousands of dollars in damage, we can help you.
No matter
how big or small the issue or the company we take on, we
get results! Why do we get results when you can’t?
Because we have been there before and know how to deal with the
red tape and anonymity of a large company, or the lack of consumer
awareness in a small company. And because we customize our services
to fit the needs and specifics of your issue.
All initial
consultations are free. Some of our services are also free. Since
we are here to help the consumer, when we do have to charge for
our services, it is minimal.
Here
are the services that we offer:
Option
I - Free Consultation
You obtain a consultation and free advice on your issue. We’ll
tell you if it’s an issue for Dear Consumer or not. If we
can get you taken care of right there on the spot, we will. If
the problem requires more attention, we will make a recommendation
as to the best course of action, whether that is something you
can do, we should do, or if we feel it is best handled by an attorney.
If you need to talk to a lawyer, we’ll tell you.
Option
II - Guidance
You want to handle the issue yourself, but are unsure of who to
call and how to do it. We will perform research and tell you what
to do and who to call. We will provide advice on how to write
letters or make telephone calls that will make an impact. Based
on our experience, we can typically handle the problem within
an hour or two and will get back to you within 24 hours.
Option
III - We write, you act
We will script telephone conversations for you and write letters
that you send to the company, over your signature. We know how
to compose the letter to ensure maximum impact and quickest results.
Option
IV - We handle it
In some cases, having an outside party get involved in the problem
carries more weight with the company. When you bring in a consumer
advocate they start to take you and your problem more seriously.
When “We Handle It”,
we completely take on your issue. We write regular and certified
letters, make telephone calls, send e-mails, make personal visits,
file complaints or anything else that is needed on your behalf.
Special
Services for International Clients
If you have an issue with a company in the United States, but
are finding it difficult to deal with because you live abroad,
we can help. Please note that at this time we only have the capacity
to accept correspondence in English or Spanish.
IN
CONCLUSION!
Let’s
face it! consumer issues are frustrating, and only you can determine
the value of using Dear Consumer vs. handling it yourself (which
is most often more than just the direct value of the complaint):
1. It may be hard to place a specific value on it, but couldn’t
you deal with less aggravation in your life? Wouldn’t
you rather replace it with a sense of completion when your problem
is resolved?
2. What is the value of your time? Instead of
spending that time with unresponsive companies, direct your efforts
toward your family or work, or even leisure, and let us take care
of the problem for you (generally in less time, and with greater
results).
4. Most of our clients lead busy lives, and don’t
have the time to properly conduct research and direct your complaint
in the proper direction. This is a major factor in why most people
don’t succeed on their own.
5. Many of our clients have said that the satisfaction of receiving
an apology or having a company change their policy or procedure
because of their problem was worth more than dollars they
received.
We
will take you seriously
and we will get your issue taken care of.
Info@DearConsumer.com
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